Willis Care and Nursing Agency was established in 2012 by our director Junaid Shaikh. While working for different agencies in different roles as a Care assistant, specialist support worker, field supervisor, CQC registered Care manager to the director, he encountered and identified several issues with staffing and agencies. Often, he found that recruitment mangers in the office have got no experience of care (with exception) and no idea of who the residents/service users are and what might their needs be. e.g. they ask health care assistants with little or no knowledge and experience of managing individuals with epilepsy and challenging behaviour to go and cover the shift. Their priority is just to book the shift.
When the staff reaches the care home they just follow permanent staff’s instructions and once completed they sit on the sofa. Whereas, permanent staff running around and doing all the work. It is not that staff’s fault. That staff is just not right for that type of service. Such sort of placements has shown agencies in bad light. This is just one example. There are plenty of other issues that our director has identified. He is of opinion that, it is agency manager’s responsibility to find most suitable staff that are experienced, skilled and trained with right values to be deployed.
By addressing these gaps and to provide a service which understands the needs of client’s and provides a customised service according to their assessed needs, Willis Care and Nursing Agency was established.
Our philosophy is simple. We believe in honesty and simplicity. Our team has pledged that:
- We will provide safe, timely and high-quality staffing service to our clients by incorporating safe and rigorous recruitment process.
- We will provide value for your money by providing competent, skilled and experienced staff to fulfill your staffing needs.
- We will provide an affordable service by keeping our overhead cost low and pass on the benefit to our clients.
- We will listen to your feedback and use it to assess and improve the service that we offer.
- We will listen to your concerns and work with you to resolve any complaints in a timely manner.
Our clients: Includes but not limited to Care homes, Nursing homes, supported living, Private hospitals, GP practices, Acquired Brain & Spinal cord injury and Neurological rehabilitation centers. Whether you are a small home or a large group we cater all.
We have a pool of Care assistants, Support workers, and registered nurses with the right values, skills, knowledge & experience who are suitably qualified to provide last-minute and regular cover.
Apart from Birmingham, Willis Care and nursing have recently extended our services to Solihull, Walsall, and Wolverhampton.
Whether you need a last-minute emergency cover or a block booking or looking for a reliable agency for your preferred suppliers list (PSL) we have staff available for you.